Shipping and delivery
We keep most of the items in stock, so are able to immediately dispatch virtually all orders. However, if you are ordering items which include special orders such as Brewferm, Presses, Crushers, Malt Mills etc, we will need to order these products in before dispatching your order. Please allow up to 1 week for delivery, however it could be much sooner.
If you place your order before 9 AM Monday - Friday, your order will be processed and your delivery will be despatched for next working day delivery. If we receive your order after 9 AM, we will try to despatch the same day, otherwise, it will be despatched the next working day (Monday - Friday).
We send all orders via a trackable service, mainly by UK Mail on a next day delivery service. Please note: there are no Sunday or bank holiday deliveries, and Saturday deliveries may incur additional charges. Please see our order page for a delivery quote.
For security reasons, goods cannot be left without a signature unless you authorise the carriers to do this, and you take full responsibility of the goods when left as insurance will be void.
Delivery to a neighbour
If there is nobody to sign, the driver may attempt to deliver to a neighbour or a card will be left to contact the carriers local depot to arrange re-delivery. If you do not want the driver to attempt a delivery with a neighbour, please let us know.
Delivering to a secure location
If you would like it left at a secure location, we can request this but you will then take responsibility for the goods as soon as the parcel is left, there will be no insurance without a signature upon delivery.
Delivering to an alternative address
We can deliver to an alternative delivery address. Please make sure that you provide your FULL address. Incomplete addresses mean that the carriers may have difficulty finding the destination and delivery will be delayed until the full address can be ascertained.
We can deliver on a Saturday to certain postcodes if you prefer, the cost for this service is an extra £10. If you choose this service, we will despatch goods on the first available day to ensure a Saturday delivery. If the order is received after 9 AM on a Friday, the order will be sent out the following week. As this service is for a Saturday delivery, please bear in mind that we will hold the order back until the correct time to despatch your order to ensure a Saturday delivery.
Transport costs are based upon 1 parcel up to 30Kg in weight. For orders under £65, up to 30Kg and can fit in one box, the postage will be £6.50. For orders over £65, up to 30Kg and can fit in one box, postage is free. If your order is over 30Kg or needs to be split into multiple parcels, you will be contacted by us to arrange the shipping of the excess weight or parcels.
The delivery rates quoted on our order pages are for all UK postcodes except:
The following postcodes incur a surcharge of £12.50 and may take an extra day to arrive:
- BT (Northern Ireland)
The following postcodes incur a surcharge of £15 and may take an extra day to arrive:
- IM (Isle of Man),
A surcharge of £7.50 per consignment applies to
- Isle of Wight (PO30 - PO41)
- Isle of Scilly (TR21 - TR25)
A surcharge of £10 per consignment applies to
Saturday Delivery - Mainland England, Wales and South Scotland postcodes only.